Innovation

Comfort Botanicals

We helped Comfort shake up the fabric conditioner aisle with next level fragrance

1938Comfort Botanicals

How could Comfort increase more joyful laundry regimes…

…to win new users in a highly competitive fragrance sector?

The Approach

Multi-phased approach combined the best of design thinking and behavioural science to transform a budding idea into an irresistible botanical experience

  • PHASE 1: Ideation sprint supercharged design thinking in cross-functional teams. Behavioural techniques, sensory stimulus and collaborative creation with a visualiser, unlocked key claims and opportunities to win in fragrance, formulation, marketing activations and a cleaner future

 

  • PHASE 2: Focused qual phase challenged the design performance of the new fabric conditioner and scent booster in a competitive context. Emotional behavioural principles and game-ified techniques revealed key refinements to reinforce the visual identity as a sensorially superior regime

The Impact

  • Comfort Botanical Fabric Conditioner reached 4.6% of UK households, within 10 months of launching

  • Comfort Scent Booster Elixir reached 4.1% of UK households, within 10 months of launch. Putting the brand in more than 1 million households

  • The duo leads the category by growing interest for botanical fragrance. Showing great shelf stand out to be picked up by more than 1 million households.

  • A successful multi-sensory 3D campaign with Mindshare in June 2024. Using 439 sq metre floor-to-ceiling screens to immerse the eyes, nose and ears with an immersive flower show at Outer net Now Building

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