But don’t worry – even the biggest names can fall foul of such assumptions. In 2016, Google’s DeepMind team announced that artificial intelligence had helped them to significantly reduce the cooling bill and decided to implement this technology in other complex environments. So, the Portland public school replaced the janitor responsible for their heating system and used this technology instead. However, interestingly the school’s bills rose significantly instead of decreasing; it turns out that the janitor was difficult to replace because he possessed the exact knowledge required to manage the building e.g., closing the windows when the children were opening them or fixing the thermostats when they were fiddling around with them.
This is not to say that artificial intelligence is bad. It worked for Google as their environment was designed in a predicable way, but it failed with the Portland school because their building wasn’t so predictable. So, we should not forget that artificial intelligent cannot completely replace human beings, especially when we face complex matters.